Calderdale Sign Language Service - privacy notice

PN0495
Public Services – Customer Services

How we use your information

Calderdale Metropolitan Borough Council of Town Hall, Crossley Street, Halifax, HX1 1UJ is registered with the Information Commissioners Office (ICO) under the provision of the Data Protection Act 2018. The Council takes its responsibilities as Data Controller under the Data Protection Act and UK GDPR very seriously.

This privacy notice explains how your personal information will be processed if you receive support from Calderdale Council’s Sign Language service.

The type of information we will collect:

• Name
• Address
• Date of birth
• Telephone number
• Email address
• Sign Language requirements

Why we collect and hold this information

The personal data you have provided will be used to:

• Provide help to people who require a sign language interpreter to assist them
• Inform agencies of the person we are supporting so that interpreter bookings can be arranged
• Correspond with you, to arrange and book appointments
• Obtain feedback to help us to understand the effectiveness of the service and to develop and improve future services

Sharing your personal data

We share information with organisations such as the NHS, Citizen’s Advice Bureau, Together Housing and other service providers such as Domestic Abuse organisations. We may also share information with other external companies such as Banks or Funeral Directors if support is requested for them.

We only share information where necessary to help provide the services you have asked for or where we have a lawful basis to do so.

The lawful basis for the processing your data

• Article 6(1)(c) – for compliance with a legal obligation to which the controller is subject under the Equality Act 2010
• Article 6(1)(e) – for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
• Article 9(2)(b) – To comply with employment, social security, and social protection law
• Article 9(2)(h) – Health or Social care; and Schedule 1, part 1 of the Data Protection Act 2018

Retaining your personal information

Personal information will be kept for a maximum of seven years from the date the service was last used and then will be securely destroyed.

Your rights

The GDPR provides the following rights for individuals. Not all rights are absolute and therefore will only apply in certain circumstances:

1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling.

You also have the right to complain to the Data Protection Officer if you feel that your data has not been handled in accordance with the law. You can contact the Council’s Data Protection Officer at information.management@calderdale.gov.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk

For further information on how we use your data please contact HRInterpretingService@calderdale.gov.uk.