The UK’s telecommunications providers are upgrading their phone services from analogue to digital. This means your Careline or telecare service may need upgrading. (This is sometimes known as a falls alarm.)
Moving to digital gives a service the chance to offer more personalised and preventative care. It will allow people to manage both long and short-term conditions better in their own homes.
What you need to know
Calderdale Council or Progress Housing will contact you to arrange your switch-over.
Note: There should be no break in your service when this change happens.
You will not be asked for any money beyond what you already pay.
If you do not have or want broadband
You will still be able to have a landline in your home, but the technology will be different.
For more about this, visit: UK transition from analogue to digital landlines (GOV.UK).