From 1 October 2014 it is a legal requirement for lettings agents and property managers in England to join a government approved redress scheme.
Letting agent redress schemes can solve disputes between letting agents and their customers. Tenants and landlords can complain to a redress scheme.
External agencies to resolve a residential property dispute:
- Housing Tribunals (GOV.UK).
- Housing Ombudsman
You can complain to a redress scheme if your letting agent does not resolve your complaint about their service. Redress schemes are independent.
Agents must join one of the two government approved redress schemes:
Your agent must tell you which scheme they belong to. They must display the name of the scheme in their offices and on their website.
If a letting agent or property manager is not registered with a redress scheme then they can be fined up to £5000
Registering with a redress scheme as a property agent (GOV.UK).
If you are a tenant of a registered social landlord, in the first instance, please contact them direct to report an issue.